Privacy Policy

Last Updated: January 1, 2026

Welcome ktbaazi Privacy Policy. We take the security and privacy of your personal information extremely seriously. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services. By using our platform, you consent to the terms and practices described in this privacy policy.

Ktbaazi is a fully licensed and regulated online gaming platform providing safe and trusted entertainment for players in Bangladesh. We comply with international data protection standards and regulations, and handle your information with the utmost care. This policy is aligned with GDPR (General Data Protection Regulation) and other relevant data protection laws.

1. Information We Collect

A. Personal Identification Information

When you create an account at ktbaazi, we collect the following personal information: full name, date of birth, gender, nationality, email address, phone number, physical address (street, city, district, postal code), national ID or passport number. This information is necessary to verify your identity, confirm age, and meet regulatory requirements.

We may request copies of government-issued ID, proof of address (such as utility bills or bank statements), and in some cases selfies or photo ID from you. This is mandatory to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements and ensures the security of both your account and our platform.

B. Financial and Transaction Information

We collect information related to your payments and transactions, including: type of payment method (mobile banking, bank transfer, card), account number or wallet ID, deposit and withdrawal history, transaction amounts and dates, bonus and promotion usage records. Financial information is stored in encrypted format and we do not store full credit card numbers, only displaying the last four digits.

All payment transactions are handled through third-party secure payment processors who are PCI-DSS (Payment Card Industry Data Security Standard) certified. We monitor transaction patterns and usage records for fraud detection and prevention.

C. Gaming and Betting Data

Records of your gaming activity are maintained, including: game play history, bet amounts and outcomes, win and loss records, preferred games and betting patterns, session duration and gameplay frequency. This data is used to ensure responsible gaming, resolve disputes, and improve your experience.

We analyze your gaming behavior to detect problem gambling and intervene when necessary. Your gaming data is also used to provide you with personalized offers, game recommendations, and bonuses.

D. Technical and Device Information

When you access our platform, we automatically collect certain technical information: IP address, device type and model, operating system, browser type and version, screen resolution, language settings, time zone, cookies and similar tracking technologies. This information is used for security purposes, to improve site performance, and to troubleshoot technical issues.

E. Communication and Support Data

When you contact our customer support, we retain chat logs, emails, phone call records, and any information you provide. This is used to resolve your issues, improve service quality, and for training purposes.

2. How We Use Your Information

Ktbaazi uses the information collected for the following purposes:

• Account management: Creating, maintaining, and verifying your account, confirming your identity, and performing age verification.
• Transaction Processing: Processing deposits, withdrawals, and payments, maintaining financial records, and generating financial reports.
• Service Provision: Providing our gaming and betting services, processing game results, and paying out winnings.
• Contact: Sending you account updates, transaction confirmations, promotional offers, and important notices. You can opt out of promotional communications at any time.
• Personalization: Customizing your experience based on your preferences and behavior, providing relevant game recommendations and targeted offers.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and identity theft. Monitoring suspicious behavior and protecting the integrity of our platform.
• Regulatory Compliance: Complying with licensing authorities and legal requirements, performing KYC and AML procedures, and reporting to regulatory bodies.
• Responsible Gaming: Identifying problem gambling, implementing self-exclusion, and providing protection for vulnerable players.
• Analysis and Improvement: Analyzing user behavior, evaluating site performance, and improving our services, games, and user interface.
• Marketing and Promotions: Creating campaigns and offers based on your interests, informing you about new features and games.

3. Information Sharing and Disclosure

Ktbaazi does not sell your personal information to third parties. However, we may share your information with specific third parties in the following circumstances:

• Service Providers: Payment processors, identity verification services, hosting providers, customer support platforms, and analytics tools that work on our behalf.
• Game providers: Third-party game developers and software providers who supply games to our platform.
• Regulatory Authorities: Licensing bodies, gambling commissions, and law enforcement agencies when legally required.
• Legal obligations: When required by law, court order, or government regulation, or to protect our legal rights and interests.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be part of the transferred assets.
• With your consent: In any other circumstance where you have provided explicit consent.

We ensure that all third parties who access your data comply with strict privacy and security standards and are contractually bound to use your information only for specified purposes.

4. Data Security

Ktbaazi employs industry-standard security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transmission and at rest using SSL/TLS encryption (256-bit).
• Access controls: Only authorized personnel with a legitimate business need have access to your personal information.
• Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems protect our networks and servers.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing.
• Secure Payment: All financial transactions are processed through PCI-DSS compliant payment gateways.
• Two-Factor Authentication: Option to enable 2FA on your account for additional security.
• Data Backup: Regular backups and disaster recovery plans to protect against data loss.

While we make every effort to protect your data, no transmission or storage method over the internet is 100% secure. We encourage you to use a strong password, keep it confidential, and change it regularly.

5. Cookies and Tracking Technologies

Ktbaazi uses cookies and similar tracking technologies to enhance your browsing experience and optimize our services:

• Essential Cookies: Enable basic site functionality, such as login sessions and security features. These cannot be disabled.
• Performance cookies: Collects data on how our users navigate our site, helping us improve our performance.
• Functional cookies: Remembers your preferences such as language, settings, and login information.
• Marketing Cookies: Used to deliver targeted advertisements and promotions based on your interests.

You can control and delete cookies through your browser settings. However, disabling certain cookies may prevent some site features from working properly.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it is required or as mandated by law:

• Active Account: As long as your account remains active and you use our services.
• Closed Account: After account closure, we retain certain data to meet regulatory requirements (typically 5-7 years).
• Financial records: Period legally required for tax and audit purposes (typically 7 years).
• Fraud Prevention: Information necessary for security and fraud prevention may be retained for an extended period.

Once the retention period ends, we securely delete or anonymize your personal information so you can no longer be identified.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Right of access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request updates or corrections to inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information in certain circumstances ("right to be forgotten").
• Right to Restrict Processing: Request restriction of processing of your personal information in certain circumstances.
• Right to Data Portability: Receive your personal information in a structured, commonly used format and transmit it to another service provider.
• Right to object: Object to the processing of your personal information, particularly for direct marketing.
• Consent Withdrawal: Withdraw your consent at any time where processing is based on consent.
• Right to lodge a complaint: Lodge a complaint with your local data protection authority.

To exercise these rights, contact our customer support team at [email protected]. We will verify your request and respond within 30 days. Please note that certain requests may be limited due to legal or regulatory obligations.

8. Children's Privacy

Ktbaazi is for individuals 18 years of age or older only. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will immediately delete that information and close the account.

We use strict age verification procedures at registration and before the first withdrawal. If you suspect that a minor is using our site, please notify us immediately.

9. International Data Transfers

Your personal information may be processed and stored on servers and facilities outside Bangladesh, where data protection laws may differ from those in your country. In such cases, we ensure that appropriate safeguards are in place so that your data remains secure and handled in accordance with this privacy policy.

We use the European Commission's Standard Contractual Clauses and other approved transfer mechanisms to ensure your data receives adequate protection when crossing borders.

10. Changes to Privacy Policy

Ktbaazi reserves the right to update this privacy policy from time to time. Any significant changes will be posted on our website and notified to your registered email. The updated policy will be effective from the date of posting, as indicated by the "Last Updated" date at the top of the page.

We recommend that you review this privacy policy periodically to stay informed about how we protect your information. By continuing to use our services after changes are made, you acknowledge the updated policy.

11. Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Address: ktbaazi Data Protection Officer, Dhaka, Bangladesh

We take all privacy-related inquiries seriously and aim to respond within 72 hours. Complex requests may take longer, but we will provide you with regular updates.